Reasons as to why the payment may take longer then 5 business days are as follows:
- If the invoice if from a new provider it may take up to 10 business days for the first payment
- If the participant is in the process of being on-boarded
- If the invoice isn’t in the appropriate format or there is information missing
- If the invoice is for a service or item that may not be covered under the NDIA or we need to seek further clarification either from the participant or the NDIA
- If the participant has a review in process there is a period of time when we are unable to pay any invoices (generally a week or so)
- Any invoice with a service date greater than 2 months old